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The current focus of performance improvement activities is to facilitate and address:

  • A

    Sound structures like policies and procedures

  • B

    Processes and how they are being done

  • C

    Optimal client outcomes

  • D

    Optimal staff performance

Correct Response: C

The current focus of performance improvement activities is to facilitate and address optimal client outcomes. Throughout the last several decades performance improvement activities have evolved from a focus on structures to a focus on process and now, to a focus on outcomes.

Staff performance is not the focus of performance improvement activities but instead the focus of competency assessment and validation.