You have collected, aggregated and analyzed data which reflects the frequency of your staff returning medical equipment to the appropriate department because the staff members thought it was too unsafe to use. After the experts in the medical equipment inspect and test the equipment they report back to you, as the nurse manager, whether or not the equipment was indeed unsafe. This data indicates that 83% of the returns that were made by your staff were deemed safe and operable. What should you do?
Counsel the staff about their need to stop wasting the resources of this department.
Check the equipment yourself to determine the accuracy of this equipment department.
Ignore it because everyone can make an innocent mistake.
Plan an educational activity about determining what equipment to send for repairs.
Correct Response: D
You should plan an educational activity about determining what equipment should and should not be sent for repairs. This data suggests that the staff members need education and training about the proper functioning of equipment used on the nursing care unit.
Counseling the staff about their need to stop wasting the resources of this department is placing blame and this blame may prevent future valid returns of equipment.
You should not check the equipment yourself to determine the accuracy of this equipment department because they are the experts, not you, with these matters.
You should also not ignore it because everyone can make an innocent mistake. The issue has to be addressed and corrected.