A nurse manager is planning to implement a change in the method of the documentation system for the nursing unit. Many problems have occurred as a result of the present documentation system, and the nurse manager determines that a change is required. The initial step in the process of change for the nurse manager is which of the following?

  • identify the inefficiency that needs improvement or correction

  • identify potential solutions and strategies for the change process

  • plan strategies to implement the change

  • set goals and priorities regarding the change process