A nurse manager is planning to implement a change in the method of the documentation system for the nursing unit. Many problems have occurred as a result of the present documentation system, and the nurse manager determines that a change is required. The initial step in the process of change for the nurse manager is which of the following?
identify the inefficiency that needs improvement or correction
identify potential solutions and strategies for the change process
plan strategies to implement the change
set goals and priorities regarding the change process